Warranty

Snackpass Return Policy

You may return a Not Just Snacks, Inc. dba Snackpass (“Snackpass”, “we”, “us” or “our”) hardware product that you purchased in the United States directly from Snackpass (a “Snackpass Product”) within ninety (90) days of the shipment date if it is unopened, in its original condition, and accompanied by all original packaging, documentation, and accessories. If we determine these requirements are met, we will credit your account for the purchase price and cover the cost of return shipping. You will remain responsible for the Snackpass Product until it is received by Snackpass. Once the Snackpass Product is received by Snackpass, we will keep the Snackpass Product.

Please contact our Customer Support at tel 1(866) 868-2146 or reach out directly to your Customer Support Manager to begin the return process.

Snackpass Limited Warranty

Snackpass warrants that the Snackpass Products will conform to our published user documentation, and will not have substantial defects in materials and workmanship, for 12 months from the date of shipment for all Snackpass Products. If you discover a defect in a Snackpass Product during the Warranty Period and notify one of our Customer Support representatives, we will, at our option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, or ship a replacement at no additional charge to you. Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or 30 days, whichever is longer. This Limited Warranty does not apply if we determine in our sole discretion that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation (not completed by a Snackpass representative), acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Snackpass. We will make reasonable efforts to provide you with a remedy within a reasonable time of your proper filing of a warranty claim. This Limited Warranty applies only to Snackpass Products which you purchase directly from Snackpass.

Return Authorization Process

If we find that any returned Snackpass Product was neglected, abused or otherwise tampered with, it will not be considered for repair or return and charges may apply. Any Snackpass Product not covered by this Limited Warranty will be repaired or replaced at our then-current standard rates. We, in our sole discretion, may repair the Snackpass Product or replace it with an equivalent Snackpass Product, or credit your purchase. EXCEPT AS PROVIDED FOR HEREIN, AND IN THE MERCHANT AGREEMENT, WEMAKE NO OTHER WARRANTIES EXPRESS, IMPLIED OR STATUTORY IN CONNECTION WITH THE SNACKPASS PRODUCTS OR SERVICES. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THIS WARRANTY.